A customer is the most important visitor on our premises,

He or she is not dependent on us.  We are dependent on them.

They are not an interruption in our work.

They are the purpose of it.

They are not outsiders in our business.

They are part of it.

We are not doing him a favor by serving him.

He is doing us a favor by giving us an opportunity to do so.


Caroline – General Studio Manager

For me, it’s quite simple. Excellent customer service is when the client feels they have enjoyed the experience once it’s over. When is it over? It never ends.The service begins once the customer walks in the door, the moment you hear their voice on the phone or the very second you are communicating through email, etc. Once you’ve obtained that customer you are always working to go above and beyond his/her expectations. Exceeding customer’s expectations should be the priority so that we can go beyond the standard level of expectations defined as normal from our clients. However, excellent Customer Service comes from your most unhappy customers since they are your greatest source of learning.

Shanon – Senior Customer Service Representative

The key to good customer service is being able to build and maintain lasting connections. As one of the first faces you’ll see when you come through the doors, it’s important that I make members and guests feel welcome. I will strive to make every person who visits feel good about their visit and look forward to returning.

Cammy – Customer Service Representative

I believe that good customer service begins with attitude, always being charismatic and carrying yourself in a positive way. First impression is so important for any customer, if they enjoy their first experience they are more likely to enjoy all of those to come. Every customer should be treated like family and deserves that extra effort; whether its remembering their name or simply wishing them to have a good day. I take pride in providing an excellent experience for anyone who walks through the Bodies By Design doors and helping them in any way that I can.


Celeste – Customer Service Representative

I believe that great customer service involves having the effort to build a strong relationship with your clients. By having a positive attitude, a helpful mindset and an exceptional first impression, your clients will definitely be satisfied. I also feel like providing motivation to your client will help bond your relationship and make them more comfortable with you; they’ll also be excited to start their fitness journey. Additionally, being respectful and honest is a huge aspect when it comes to having excellent customer service. By having all of these qualities, your clients will be left with a smile on their face and a great work out!

Diana – Customer Service Representative 

To me, customer service has always been about defining the space around me through openness, trust and willingness. The substance of customer service is relatively consistent wherever you go, but it’s the style in which it is carried out that sets certain teams apart, and the quality of your relationship with a client or coworker is immediately given a foundation based off of your first interaction. I do my best to approach every situation with poise and sincerity, and making sure the client is getting the complete experience… and coming back for more!


Natalie – Customer Service Representative

Here at Bodies By Design, I will strive to educate myself on all products and services in order to be able to help customers make the best choices for their fitness and health goals. My goal is to connect with my customers on a more personal level first, by greeting them with a smile and calling them by their first name. Making every customer feel welcome and important by presenting a positive attitude even in challenging situations is what being a great CSR is to me.