A customer is the most important visitor on our premises,

He or she is not dependent on us.  We are dependent on them.

They are not an interruption in our work.

They are the purpose of it.

They are not outsiders in our business.

They are part of it.

We are not doing him a favor by serving him.

He is doing us a favor by giving us an opportunity to do so.

Gandhi.

Caroline – General Studio Manager

For me, it’s quite simple. Excellent customer service is when the client feels they have enjoyed the experience once it’s over. When is it over? It never ends.The service begins once the customer walks in the door, the moment you hear their voice on the phone or the very second you are communicating through email, etc. Once you’ve obtained that customer you are always working to go above and beyond his/her expectations. Exceeding customer’s expectations should be the priority so that we can go beyond the standard level of expectations defined as normal from our clients. However, excellent Customer Service comes from your most unhappy customers since they are your greatest source of learning.

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Mica – Senior Customer Service Representative

At Bodies by Design, I strive to greet every client with a big smile and build a lasting rapport with them. Having a background in fitness provides me with the knowledge to share with new, as well as existing clients throughout their fitness journey. I believe that exercising patience, attentiveness and clear communication skills is also a big part of customer service. Building a good customer experience does not happen by accident; it happens by design.

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Jaspreet – Customer Service Representative

As a Customer Service Representative at Bodies By Design, I strive to build a welcoming environment for every client through excellent communication, problem-solving, teamwork, and a smile.

Customer service entails not only organization and efficiency but patience, respect, and openness, and I aspire to continue providing the service the team has for the last 20 years. I’m very excited to witness the fitness journey’s of our clients while supporting the team and clients along the way!

Diana – Customer Service Representative 

To me, customer service has always been about defining the space around me through openness, trust and willingness. The substance of customer service is relatively consistent wherever you go, but it’s the style in which it is carried out that sets certain teams apart, and the quality of your relationship with a client or coworker is immediately given a foundation based off of your first interaction. I do my best to approach every situation with poise and sincerity, and making sure the client is getting the complete experience… and coming back for more!

Natalie

Natalie – Customer Service Representative

Here at Bodies By Design, I will strive to educate myself on all products and services in order to be able to help customers make the best choices for their fitness and health goals. My goal is to connect with my customers on a more personal level first, by greeting them with a smile and calling them by their first name. Making every customer feel welcome and important by presenting a positive attitude even in challenging situations is what being a great CSR is to me.

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Kiran – Customer Service Representative

Customer service is the foundation of every successful organization. It involves giving customers an excellent first impression, treating them with a friendly and helpful attitude, and ensuring that they are leaving with a good lasting impression. People remember how you make them feel; and I’ve found that smiling and genuinely being interested in helping clients solve their problems, are the building blocks in establishing lifelong relationships. Additionally, it’s also important that we personalize the customer experience for each individual, thus, allowing the client to confidently make the best wellness choices catered to their unique goals and needs.