A customer is the most important visitor on our premises,

He or she is not dependent on us.  We are dependent on them.

They are not an interruption in our work.

They are the purpose of it.

They are not outsiders in our business.

They are part of it.

We are not doing him a favor by serving him.

He is doing us a favor by giving us an opportunity to do so.

Gandhi.

Caroline_profile pic_full res-web

Caroline – General Studio Manager

For me, it’s quite simple. Excellent customer service is when the client feels they have enjoyed the experience once it’s over. When is it over? It never ends.The service begins once the customer walks in the door, the moment you hear their voice on the phone or the very second you are communicating through email, etc. Once you’ve obtained that customer you are always working to go above and beyond his/her expectations. Exceeding customer’s expectations should be the priority so that we can go beyond the standard level of expectations defined as normal from our clients. However, excellent Customer Service comes from your most unhappy customers since they are your greatest source of learning.

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